For longer than 2 full decades, simply by utilizing high-quality client service & their capacity to be able to put together all-inclusive provider systems, MTM help their clients to successfully attain their objectives at the same time achieving their own mission of towns devoid of limitations.
MTM partnered with their clients to be able to develop non emergency healthcare travel for reaching healthcare, encouraging autonomy, in addition to linking local community resources.
Right from state-wide non emergency medical related transportation (NEMT) brokerage to booking & sending for key travel agencies, MTM is here to provide a choice of NEMT Brokerage solutions to tackle the leading difficulties with health care transport and Public Transit Services. Their professional services endeavor to increase health and well being results while aligning with client goals and objectives, lowering costs, and enhancing satisfaction.
Using a wide variety of synced, feasible travel services, mobility management helps ensure all aspects of their passengers’ transportation needs are actually met. They inform travelers on the transport resources available to them, and also help them decide on the ideal form of transport that best fits their needs.
Leveraging their in depth expertise in the health related transportation solutions sector, MTM’s mobility management model offers an ingenious procedure for managed area transport.
Your state of health and security really are a top concern for MTM. In response to the present Coronavirus pandemic, they are using any help and advice available from the Centers for Disease Control.
As demand continues to increase, mobility management delivers a strategic method for unifying, managing, & coordinating transport services. MTM collaborates with their clients to deliver a family of transportation management services and options like:
Diverse travel options and modes
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships
Pursuing opportunities for grant funding
Educating passengers on and assigning them to the most cost-effective, appropriate mode of transportation
Performing education & outreach to explain the transit system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize potential for federal Mobility on Demand “Sandbox” programs
As transportation agencies outsource more services to achieve cost savings, a dedicated Quality Assurance (QA) contractor is imperative to accurately track performance metrics, analyze data, & lead the agency and its contractors through continual quality improvement.
As the ears and eyes of the agency, a genuine development of the agency’s personnel, a neutral Quality Assurance(Quality Assurance) contractor adds an additional level of impartiality to hold any other suppliers accountable and pro actively handle service & conformity matters. With competence which mixes travel & quality assurance, MTM comprehends just how a variety of areas of Quality Assurance have an affect on a travel system’s functionality, & has a focused system ready to promote conformity & program improvement.
In each and every contract they manage, MTM performs Quality Assurance functions causing them to be uniquely capable in order to supply unbiased assessments, assess program developments, & file distinct findings and recommendations. MTM is known as a real pioneer on producing QA processes intended for the non emergency healthcare transport industry, & has productively integrated these kind of techniques in their own personal strategies for upwards of twenty years.
The specialized Quality & Compliance department keeps track of the supply of over 20 million journeys every year by the sub contracted group of transport carriers, with 7.5 million calls responded to by means of the consumer support centres yearly. For every one of their more than 1 hundred contracts, they currently have internal quality control steps available & hold themselves responsible to operation requirements & Key Performance Indicators(KPIs).
Even more specific towards the transportation business, MTM works together with transportation companies in Maryland and Washington, D.C. to offer focused Quality Assurance packages. In each case, they always work with together with the travel organizations in order to produce thorough packages which give oversight of the Administration & Operations within their para transit programs. Using a library of standards, guidelines, operations, & paperwork developed in the last 20 or so years and ready to end up being individualized to transportation agencies’ particular needs, MTM is certainly well outfitted in order to simplify implementation & help to make quick positive effects for transit agencies of virtually any magnitude.